Payment & Refund Policy

1. What you are purchasing

Coin packs are one-time purchases of digital credits for unlocking eligible chapters on Noveldora. Before paying, check the displayed price, currency, number of coins, any included bonus and the payment provider. Your bank or payment provider may apply separate conversion charges or fees.

Coins are not a subscription and a purchase does not authorize automatic recurring charges. Automatic chapter unlocking, if you enable it, spends available coins; it does not automatically buy more coins. Coins are not transferable or redeemable for cash except where a refund or applicable law requires it.

2. Digital delivery and missing coins

Coins are credited to the reader account used for checkout after the payment provider confirms successful payment. A pending or incomplete checkout does not guarantee delivery. Keep the same browser session open and check your wallet and transaction history after payment.

If you were charged but coins have not appeared, contact [email protected] with your reader ID and payment reference before making another purchase. A payment confirmation can take time to reach us; we will investigate the payment and delivery records.

3. Refund requests and digital content

Because coins and chapter access are supplied digitally, completed purchases are generally final once delivered or used, subject to applicable law and the exceptions below. A change of mind after consuming a chapter does not ordinarily qualify for a refund.

Please contact us if you believe you were charged twice, charged incorrectly, did not receive purchased coins, experienced unauthorized payment, or cannot access paid content because of a service fault. We review the payment, delivery and usage records to determine the appropriate refund, correction or other remedy. A technical issue or lost guest session should be reported so we can investigate; recovery is not guaranteed.

Any statutory cancellation, withdrawal, digital-content conformity or refund rights remain available where applicable. Where immediate digital supply affects a withdrawal right, any legally required express consent and acknowledgement must be obtained separately; this Policy alone does not waive that right. Contact us to exercise a right available in your country.

4. How to request help or a refund

Email [email protected] and include:

• Your reader ID from Profile.
• The order number or payment provider’s transaction reference.
• The purchase date, amount, currency and payment method used.
• The reason for your request and any relevant receipt or screenshot with sensitive details hidden.

Report a concern promptly so we can investigate. Do not send full card numbers, card security codes, passwords or session cookies. We may request additional information necessary to verify the purchase. Contact us before deleting an account if the request concerns its purchases.

5. Approved refunds and payment reversals

Approved refunds are normally returned through the original payment provider to the original payment method. Processing time depends on the provider and your bank; we will communicate the outcome and any available reference. Any legally required refund deadline takes precedence.

For a refund, reversed payment or payment dispute, the corresponding paid and bonus coins may be removed or adjusted to reflect the reversed amount. We do not issue a second refund for an amount already returned by a payment provider. These adjustments do not remove your right to dispute a payment or seek a legal remedy.